We have Real People answering the phone for customer support 6 days per week. The best 24/7 interactive cloud support can give you immediate answers. IT'S ALL FREE.
SmarteCare products give you additional repair coverage and technical support. We provide a 3 year + a FREE 2 year extended warranty celebrating our 25th anniversary. Our warranty is non-prorated.
If your ECOsmarte system needs a tune-up or a warranty repair, you or your pool guy can select US postal, UPS, FedEx, or DHL. If you ship it to us one-day, we'll return it to you one-day. If you ship it to us priority mail, we'll return it to you priority mail. Please call us in order to mail in your device. We’ll make sure your device works the way it should.
Videos designed to make your experience shine. Our YouTube channel is live, and we’re adding new How-to and tips & tricks content weekly to answer your most asked questions.Explore ECOsmarte support on YouTube >
Explore the comprehensive support tools we have for all of our products. Learn more about our system through our videos, documents, and interactive support.Learn more >
Get help by phone, chat, or email, set up a repair, or make a reservation for support.Contact ECOsmarte Support for help >
Some counterfeit and third party products may not be designed properly and could result in safety issues. To ensure you receive a genuine ECOsmarte part during a replacement, we recommend visiting our online ECOsmarte store or calling us directly. If you need replacement copper bars or chambers, we recommend calling us directly or using the ecosmarte online store.