We have Real People answering the phone for customer support 6 days per week. The best 24/7 interactive cloud support can give you immediate answers. IT'S ALL FREE.
SmarteCare products give you additional repair coverage and technical support. We provide a 3 year + a FREE 2 year extended warranty celebrating our 30th anniversary. Our warranty is non-prorated.
If your ECOsmarte system requires a tune-up or warranty repair, you or your pool technician can choose from various shipping options such as US Postal Service, UPS, FedEx, or DHL. Rest assured, if you opt for one-day shipping to us, we'll ensure a one-day turnaround time for its return. Similarly, if you choose priority mail, we'll prioritize its return shipment.Please don't hesitate to give us a call to arrange the mailing of your device. We're committed to ensuring that your device functions properly.
Videos designed to make your experience shine. Our YouTube channel is live, and we’re adding new How-to and tips & tricks content weekly to answer your most asked questions.
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Explore the comprehensive support tools we have for all of our products. Learn more about our system through our videos, documents, and interactive support.
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Get help by phone, chat, or email, set up a repair, or ask any pool or water question - it's FREE.
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Some counterfeit and third party products may not be designed properly and could result in safety issues. To ensure you receive a genuine ECOsmarte part during a replacement, we recommend visiting our online ECOsmarte store or calling us directly. If you need replacement copper bars or chambers, we recommend calling us directly or using the ecosmarte online store.
